Frequently Asked Questions

Kaitlyn's Kuddles Pet Services proudly serves Chapel Hill, Durham, Carrboro and surrounding areas within our designated service zone. We currently provide services in the following ZIP codes: 27278, 27510, 27514, 27515, 27516, 27517, 27519, 27560, 27599, 27701, 27702, 27703, 27704, 27705, 27706, 27707, 27708, 27709, 27710, 27711, 27713, 27715, 27717​​​ If you do not see your ZIP code listed, you are welcome to reach out. As our team grows, we may expand into nearby areas based on demand and team availability.

Caring pet owners know that most pets feel more comfortable and experience less stress when they can stay in their familiar home environment while their owners are away. At Kaitlyn's Kuddles Pet Services, we make this possible through daily visits to your home, offering personalized, loving care tailored to your pet’s needs. Our services include: • Meals and fresh water • Exercise and playtime • Litter box or cage cleaning • Dog walking • Medication administration • Other customized pet care tasks This is why in-home pet care is the preferred choice of both pet owners and pets when it comes to vacation or travel needs. Your pets stay happy and healthy right where they’re most comfortable.

Kaitlyn's Kuddles Pet Services works as a team to cover all pet care visits. We ensure you’ll be covered by team members who are familiar with your pet and that your pet will be familiar with every team member that enters your home. Working with multiple experienced caretakers allows us to provide flexible, personalized care to every pet.

Yes, we are fully insured and bonded through Pet Sitter Associates. This is to provide added protection for you, your pet, and your home. A copy of our certificate is available for review upon request.

Our sitters are employees of Kaitlyn's Kuddles Pet Services, not independent contractors. Every team member is background-checked, thoroughly trained, and supported by management. We cover pet first aid, home security, and client communication so your pets (and your home) are always in good hands.

We use secure lockboxes to ensure safe, consistent access to your home. Clients provide two keys—one for the lockbox and one kept securely on file for emergencies. This system helps us respond quickly while maintaining the highest level of security and professionalism.